Shared Services Centers cannot connect fully to the business when there’s no shared understanding of how the business actually runs. This disconnect is widespread. Departments are speaking their own languages. Systems aren’t playing well together. Opaque processes are resistant to change. The fallout: Shared Services Centers get stuck working at arm’s length from the business and unable to create the value everyone needs. With Celonis Process Intelligence, Shared Services Centers seamlessly integrate with the business: aligned on goals, actively reducing cost, boosting productivity, and able to create and prove value.