Name
Celonis for IT: Taking ITSM to new heights (Virgin Media)
Description
Virgin Media is simplifying services and improving customer experiences with Process Intelligence. By exposing process variance in ITSM and Order-to-Activation, discover how the team built dashboards and workflows to triage issues faster, unlocking proactive service with Agentic Orchestration and driving greater efficiency and value.
Speakers
Date & Time
Tuesday, November 4, 2025, 1:10 PM - 1:20 PM
Session Type
Lightning Talk
Location Name
Domain Stage