Join STADA and Genpact as they showcase how process mining is transforming business efficiency. This session highlights a practical case study in Business Process Outsourcing (BPO), demonstrating how process mining enhances performance management and governance systems. Discover how STADA, in collaboration with Genpact, bridges the gap between ideal "happy path" processes and the complexities of real-life operations. Learn how their partnership created a single source of truth, enabling improved performance monitoring and governance, while leveraging targeted automation to streamline processes and achieve sustainable efficiency gains.