Across the Meter to Cash process, utilities bleed billions each year through delayed bills, billing errors, and mounting arrears. GQC’s Smart Billing App, built on Celonis’ Object-Centric Process Mining (OCPM) model and AI, shines a light on where revenue leaks occur and fixes them fast. As a wayfarer on this journey to better, Daniela Niton of Liberty Utilities shares her lived experience during an S/4 transformation, offering a customer’s perspective on moving from firefighting to control. The message is clear: with the right process lens, any utility—on any platform—can stop the leak and rebuild both revenue and trust.