Celosphere 2025: Agenda
10:00 am - 11:00 am
Welcome to Celosphere 2025! Join us for our opening keynote as three global, industry-leading changemakers share how they make processes work for people, companies, and the planet. Be the first to experience the latest Celonis innovations in Process Intelligence and AI in action. See how the Celonis Platform helps changemakers like you bring data together to create a complete digital twin of your business, orchestrate processes end-to-end, maximize ROI from your AI deployment, and achieve transformational value — faster and easier than ever.
11:15 am - 11:25 am
Become adaptive. Thrive on change. Everywhere you look in Banking there’s huge change happening. The question is how to keep up with it. Generating a living digital twin of your entire value chain, Celonis banking solutions use Process Intelligence powered by AI to help you continuously adapt in line with evolving demands and market conditions. So when you see change coming, you’re already one step ahead. See how Process Intelligence for Banking helps you provide faster digital banking experiences, make operations and transactions smarter, and adapt quickly to new risks and regulations.
11:15 am - 11:45 am
Come meet up with other Celonis customers who are already using or are interested in learning more about Data Core. Let's discuss strategies, use cases, and best practices!
11:30 am - 12:00 pm
The Celonis Process Intelligence Graph is the connective tissue at the heart of Celonis’s process mining platform, helping you understand how objects and events interact, how processes are interconnected, how your business runs, and how it can run even better. To make your Process Intelligence Graph, Celonis extracts and standardizes your process data from any data source, all without replacing or interfering with the tools and applications your company already uses. Then, we layer in a decade of our own standardized process knowledge and AI. The result? Unparalleled Process Intelligence — so you know where value is hiding and how to extract it.
We’ve boiled down the basics of process mining to just 25 minutes: what it is, how it works, and how to get started.
11:30 am - 12:15 pm
Whether you’re an analyst, business user, data engineer, or IT lead, the Celonis Academy delivers a comprehensive learning experience tailored to all skill levels and user types, specifically designed to build users’ mastery and expertise within the Celonis platform. We'll cover our latest updates and talk about best practices for empowering your teams with learning assets that span interactive courses, certification exams, and role-specific training. Discover how to give your users the skills they need to drive impactful business outcomes with Celonis.
11:40 am - 11:50 am
Improve quality and throughput while managing supply chain disruption. See how Celonis for Manufacturing helps you boost the resilience of your supply chain, accelerate quality and throughput of production, and achieve your ESG goals across your value chain.
12:00 pm - 12:30 pm
Come meet up with other Celonis customers who are already using or are interested in learning more about Celonis Process Management (CPM). Let's discuss strategies, use cases, and best practices!
12:05 pm - 12:15 pm
Every OEM has the potential to be a changemaker if they can react quickly and intentionally. Closer relationships with customers can give greater insights and control, but OEMs need to build direct sales models, put data to use, and manage these new end-to-end life cycles. Evolving competitors and customer needs can drive faster, leading-edge innovation — but OEMs need to bring advances to market swiftly without major costs or complications. Process Intelligence is here to help you bridge the disconnect and rev up every part of your OEM, built on Celonis’s cloud-based, scalable, system-agnostic platform. Using process mining infused with process knowledge and AI, Celonis creates a living digital twin of business processes, showing you where value is hiding and helping your teams and technologies capture it.
12:15 pm - 12:45 pm
Supply chain managers are facing a technology gap where traditional planning solutions and transactional systems are no longer sufficient. To proactively overcome disruptions, they need both an understanding of how their supply chains run in real-time and actionable insights so their teams can take action - fast. Join our Supply Chain session to discover how Process Intelligence enhances your existing supply chain landscape, helping them tackle complex supply chain challenges at the pace their business needs. Learn about the latest enhancements that address new process areas, such as those in logistics processes, and hear directly from customers who have successfully implemented Process Intelligence in their supply chains.
Data is the foundation of every process, so getting the right data into the Process Intelligence Platform quickly and securely is crucial. Learn how Data Core helps you integrate data from source systems, including new connections and improved data model coverage for Oracle and more popular systems for record for Supply Chain, Finance, and more — as well as data lakes and warehouses like Databricks and Snowflake. See the how the latest Data Core capabilities, including Extractor Builder, make extraction, transformation, load (ETL) and query faster than ever.
12:30 pm - 12:40 pm
Drive rapid, sustainable value throughout your operations. Against a backdrop of geopolitical and macroeconomic fluctuations, Energy leaders are racing to ramp up the speed, productivity, and profitability of their operations. Enter process intelligence, the only way to instantly uncover high-value improvement opportunities in your processes, take automated, data-driven, and targeted actions to capture them, and continuously adapt your processes for infinite value generation. Join the world-leading Energy companies gaining competitive advantage by controlling the controllables with Celonis.
12:30 pm - 1:15 pm
Celonis Centers of Excellence (CoEs) are essential for organizations that want to achieve process excellence. In this session, we'll share best practices for creating, operating, and governing a Celonis CoE – including staffing models, hub/spoke teams, roles and responsibilities, and value realization tactics.
12:45 pm - 1:15 pm
Come meet up with other Celonis customers who are already using or are interested in learning more about Celonis AI. Let's discuss strategies, use cases, and best practices!
12:55 pm - 1:05 pm
Few industries have seen as much volatility as Pharma and Life Sciences in recent years. Faster trials. Shorter approval processes. Quicker launches. Rapid inventory turnover... How do you prepare your business for the next normal? To stay competitive and embrace major shifts such as personalized medicine, businesses are racing to ramp up their speed and productivity levels. Enter Celonis, the first solution that can instantly uncover high-value improvement opportunities in your processes, take data-driven and targeted actions to capture them, and continuously adapt your processes in line with economic shifts and changing market conditions.
1:00 pm - 1:30 pm
Enterprise Modernization is not just about system transformations; it's about continuously improving processes before, during, and after migrations. Join this panel to hear how IT leaders are deploying Celonis to revolutionize their approach to enterprise modernization. Hear from changemakers who are working to "free the process" across systems like SAP, Oracle, Salesforce, and more — so they can drive system-agnostic, enterprise-wide transformation.
Learn about the new Celonis Studio experience for building custom Views to analyze and act on process insights more quickly and intuitively. Join us to hear about the latest improvements for a faster building experience, more consistent customization, and an extended component library for data visualization and operationalizing insights. Learn from customers who have successfully adopted the newest version of Views to deliver an outstanding user experience.
1:20 pm - 1:30 pm
Cutting costs, creating value, and improving service levels are formidable challenges in a climate of supply chain disruption, inflation, and business model reinvention.
And these challenges are only compounded by the complexity of CPG operations themselves — made up of multiple processes siloed across different systems, departments and teams, from the back office to supply chain and customer service. Using the Celonis platform, CPG brands are finally breaking out of survival mode and building for the future. Armed with actionable insights across their operations, they’re primed for any future disruptions, and can exploit every opportunity to cut costs, boost sales and provide a differentiated customer experience.
1:30 pm - 2:00 pm
1:30 pm - 2:15 pm
The key to success with Celonis is deploying right and scaling smart. Join us to learn best practices for scaling Celonis to new teams and use cases: operating models, roles and responsibilities, deployment lifecycle, phase gates, and so much more.
1:45 pm - 1:55 pm
Join us for a live demo of Celonis for Accounts Payable, part of the Finance Solution Suite. Free up working capital while reducing operating costs, by gaining complete visibility across source systems and streamlining AP processes. See how you can improve KPIs like on-time payment, touchless invoices, days payable outstanding, cash dicount realization, and reduce duplicate payments.
It’s a tough time to be a retailer. After a year of price fluctuations, political shifts, and subdued consumer confidence, retailers are now grappling with stifled growth, new tariff pressures, the rising costs of supply chain operations and logistics, labor fluctuations, and fleeting customer loyalty. See how leading retailers are harnessing the power of Process Intelligence, from avoiding stock outs, to integrating and assessing new suppliers, to reducing rework and redundant manual tasks. Orchestrate intelligent actions in real time, ensuring you keep pace with the retail reset.
1:45 pm - 2:15 pm
Celonis AgentC is a suite of AI agent tools, integrations, and partnerships that enables our community to develop AI agents in the leading AI agent platforms. It also allows them to use AI agents pre-built by partners. All these AI agents are powered by Celonis Process Intelligence, making them understand how the business runs and how to make it run better. Join us to see how you can build AI agents on any platform and feed them Process Intelligence to make your agents business value powerhouses.
In today’s business landscape, a robust sustainability strategy is critical for enterprises to meet regulatory requirements, consumer expectations, and shareholder demands. Join us for an enlightening session where we showcase the transformative power of Celonis' AI-driven Sustainability Layer. Witness first-hand how our solutions facilitate precise reporting, effective target setting, and significant emissions reduction, breaking down the boundaries not only between processes, but also between business and sustainability. Together we can ensure that your organization not only meets but exceeds its sustainability goals.
2:10 pm - 2:20 pm
Join us for a live demo of Celonis for Accounts Receivable, part of the Finance Solution Suite. Improve free cash flow while reducing operating costs by centralizing data across source systems, intelligently prioritizing and automating collector actions, and streamlining AR processes. See how you can improve KPIs like on-time payment, touchless collections, payment term compliance, credit utilization, and prevent underpayments.
Citizens expect government to work. Agencies aim to deliver services efficiently, in line with policy, and without red tape or delays. But disconnected systems, fragmented processes, and unclear policy guidance break that direct line of service. That’s why to truly fix public sector performance, we need to fix processes. See how agencies are adopting Process Intelligence to delivering better public services, strengthen compliance, standardize processes, and improving government efficiency.
2:15 pm - 2:45 pm
Come meet up with other Celonis customers in Banking to discuss strategies, solutions, and best practices!
2:15 pm - 3:00 pm
In recent years, across countries and industries, chaos has been a constant. When events outside of our control impact our jobs, businesses, and even our day-to-day lives, what can we do in response? Join leaders from across industries as they discuss ways to regain some agency amidst the turmoil, and offer advice on building resilience in your business to face whatever the world throws at you next.
2:30 pm - 3:00 pm
Celonis Orchestration Engine takes your ability to build, steer, and observe processes to a whole new level. for your processes. Orchestration Engine acts as the real time management framework for process execution, coordinating the sequences of actions and triggering tasks across humans, systems, automations, or agents. See how Celonis orchestrations execute processes dynamically and autonomously while leveraging real-time process insights for guided decision-making, outcome-driven issue resolution, and end-to-end observability.
In today's fast business environment, finance departments must accelerate transformations while hitting quarter-on-quarter cash flow, cost, and productivity goals. However, with a disconnected system landscape, achieving department and business goals becomes harder. In this session, Celonis will show how to transform your finance operations. You'll discover how Celonis' Process Intelligence helps finance professionals analyze, optimize, and streamline Accounts Payable and Accounts Receivable processes with Object Centric Process Mining and AI solutions.. Through live demos and success stories, we will show you how to enhance cash flow management, reduce payment cycles, and improve financial efficiency.
2:30 pm - 3:15 pm
Harness the full power of the CelonisPplatform to drive a more efficient and effective System Transformation. Learn key steps for deploying Process Intelligence before, during, and after your migration. Discover how Celonis can support every part of it — from planning to rollout to adoption — with the System Transformation Readiness App, the Process Adherence Manager, Celonis Process Management, and more.
2:35 pm - 2:45 pm
Join us for a live demo of Celonis for Order Management, part of the Supply Chain Solution Suite. Boost customer experience while reducing costs by gaining full visibility across all your orders and intelligently prioritizing, handling, and automating order management. See how you can improve KPIs like on-time delivery, touchless orders, and reducing blocked orders, unbilled orders, and rejections and returns.
3:00 pm - 3:10 pm
Join us for a live demo of Celonis for Inventory Management, part of the Supply Chain Solution Suite. Improve material availability, reduce operating costs, and free up working capital by analyzing material movements downstream impact in real time, and taking action based on true consumption and replenishment patterns. See how you can improve KPIs like material availability, service levels, turnover rate, days of cover, and reduce excess inventory.
3:00 pm - 3:30 pm
Come meet up with other Celonis customers in the Public Sector to discuss strategies, solutions, and best practices!
3:25 pm - 3:35 pm
Join us for a live demo of Celonis for Customer Service, part of the Front Office Solution Suite. Improve customer experience while reducing costs by gaining full visibility and streamlining service processes across CX channels like contact centers, chatbots, web portals, CRMs, and other systems. See how your can improve KPIs like SLA compliance and resolution time, while reducing reassignments, escalations, re-openings, channel leakage, and backlog.
3:30 pm - 4:15 pm
In this hands-on session, you'll learn to use Orchestration Engine to build, steer, and observe processes. Build process automations and orchestration scenarios that execute processes dynamically, intelligently, and automonously.
At nearly every company that's had major success with Celonis, change has started small: one person or one group recognizing the potential in processes, and pushing Process Intelligence to ever-greater heights in pursuit of it. The Changemaker Panel and Awards recognize these people. Hear about some of the most impressive, creative, determined uses of the Celonis Platform across industries, use cases, functions, and countries. You'll walk away with some serious inspo — and maybe you'll be on the podium next year?
3:50 pm - 4:00 pm
Join us for a live demo of Celonis for IT Service Management, part of the IT Solution Suite. Make ITSM more effective, cost-efficient, and customer-centric by gaining complete visibility of the service process across systems and streamlining every step of the ITSM workflow. See how you can improve KPIs like resolution time, SLA compliance, self-service and automation rates, and cost per ticket.
10:30 am - 11:15 am
Will this year's guest speaker be a world leader? A nobel prize winner? A famous athlete or author? A humanitarian? Each year, Celosphere invites one of the world's most exciting thinkers to share their insights about the future of business, AI, sustainability, and work at large. Stay tuned to hear who'll join us this year. You won't want to miss it.
11:30 am - 11:40 am
Task Mining lets you capture user interaction data so you can analyze how your people get work done, boost productivity across your organization and improve the employee experience. Join us for a live demo and see how Task Mining, used alongside process mining, gives you a complete view of how your business processes actually run — including all the steps that happen outside of major systems, like checking emails or consulting spreadsheets.
Join us for a live demo of Celonis for Sustainability. Operationalize your sustainability strategy by achieving real ESG results, like reducing shipping emissions in Supply Chain and increasing spend with sustainable suppliers in Procurement.
11:30 am - 12:00 pm
In today’s dynamic business landscape, ensuring processes run in alignment with how they are designed and quickly evolve where needed is critical to achieving business agility and operational excellence. Come learn how harmonizing insights from process mining with your “should-be” process models can establish the ideal foundation to ensure successful adherence and ongoing continuous improvement.
Join us to explore the pivotal role of process intelligence in addressing IT priorities. Discover how process intelligence empowers IT organizations to optimize their current operations and foster transformative changes. We will delve into real-world examples from some of the largest brands, highlighting how process intelligence can be leveraged in key areas such as IT Service Management (ITSM) in the first half of the session - followed by Enterprise Architecture (EA) in the second half. Learn about our new partnership with Ardoq and hear from industry leaders on how they leverage process intelligence to unlock new IT use-cases, connecting systems, processes, and people more effectively.
Come meet up with other Celonis customers who are already using or are interested in learning more about AgentC. Let's discuss strategies, use cases, and best practices!
The Women in Process Mining Panel: A conversation on leadership, career advancement & driving change
Meet influential women shaping the future of their companies by leveraging Celonis Process Intelligence. Leaders will share insights on catalyzing lasting change in organizations with process mining. Hear their practical tips and key lessons learned along the way, as well as their perspectives on the unique strengths women bring to leadership, and what it takes to advance women in tech-focused roles.
Come meet up with other Celonis customers in Manufacturing to discuss strategies, solutions, and best practices!
11:30 am - 12:15 pm
In this hands-on learning session, you'll learn to use Process Adherence Manager (PAM) for conformance checking of to-be vs as-is processes, and identification of value opportunities. By the end of the session, you'll understand how and when PAM can be used as an integral part of the process landscape to achieve full transparency of process conformance.
11:55 am - 12:05 pm
With Action Flows, you can build powerful, intelligent process automations. Join us for a live demo and see the latest Action Flows capabilities, like out-of-the-box integrations for native and multiple third-party applications, plus easy drag-and-drop automation design.
Join us for a live demo of Celonis for Procurement. Mitigate supply risks, maximize purchasing power, and cut costs by centralizing data across source systems, intelligently prioritizing the Procurement team’s actions, and streamlining processes. See how you can improve KPIs like contract usage, on-time delivery, touchless orders, and free-text order handling.
12:15 pm - 12:45 pm
System transformations are a big undertaking. Whether you’re aiming to upgrade, consolidate, or harmonize legacy systems, or maybe even switch vendors, these initiatives are a big investment — not only the price tag of the migration itself but also the disruption to business. We will cover how Celonis can help you to keep your transformation on-budget, on-time and on-scope whilst driving user adoption and process excellence post-migration.
In today’s world, trust is earned through transparency, reliability, and security. This panel explores how industry leaders are using Process Intelligence to ensure compliance and adherence to process standards and benchmarks, make audits easier, and strengthen data security. Join us to hear real-world strategies for turning process transparency into a foundation for organizational trust.
Come meet up with other Celonis customers who are already using or are interested in learning more about Celonis Orchestration Engine. Let's discuss strategies, use cases, and best practices!
Shared Services Centers cannot connect fully to the business when there’s no shared understanding of how the business actually runs. This disconnect is widespread. Departments are speaking their own languages. Systems aren’t playing well together. Opaque processes are resistant to change. The fallout: Shared Services Centers get stuck working at arm’s length from the business and unable to create the value everyone needs. With Celonis Process Intelligence, Shared Services Centers seamlessly integrate with the business: aligned on goals, actively reducing cost, boosting productivity, and able to create and prove value.
Come meet up with other Celonis customers in Automotive to discuss strategies, solutions, and best practices!
Build custom solutions more quickly and intuitively with AI that helps you categorize cases, analyze sentiment, and generate text. Roll out Process Copilots configured for a specific use case to provide fast process insights to anyone in your organization in an intuitive chat interface. Get started with the newest gen-AI product capabilities built into the Celonis Platform.
12:20 pm - 12:30 pm
Join us for a live demo of Data Core and see how it can help you integrate data from any source, from ERPs to data lakes and warehouses. Make extraction, transformation, load (ETL), and query faster than ever.
12:30 pm - 1:15 pm
Ready to learn how to model object-centric process data? Don't miss this session, where you'll learn best practices for overcoming critical data modeling challenges. Dive into a hands-on exercise where you'll model an example process.
12:45 pm - 12:55 pm
Join us for a live demo of Celonis Process Management (CPM). Mine first, model second, and enable your teams in real time on how to execute processes correctly while tracking the impact of process improvement initiatives over time.
1:00 pm - 1:30 pm
Come meet up with other Celonis customers in Energy to discuss strategies, solutions, and best practices!
Come meet up with other Celonis customers in Supply Chain to discuss strategies, solutions, and best practices!
Come meet up with other Celonis customers to talk about Views. Let's discuss strategies, use cases, and best practices!
Celonis Orchestration Engine takes your ability to build, steer, and observe processes to a whole new level. for your processes. Orchestration Engine acts as the real time management framework for process execution, coordinating the sequences of actions and triggering tasks across humans, systems, automations, or agents. See how Celonis orchestrations execute processes dynamically and autonomously while leveraging real-time process insights for guided decision-making, outcome-driven issue resolution, and end-to-end observability.
Exceptional customer experience can make or break a business. It's a critical differentiator, a driver of organic growth, and ultimately an enhancer of shareholder value. Today, organizations have a tremendous opportunity to improve customer service processes. However, fragmented service systems, inconsistent process execution across channels and markets, and a lack of unified customer data often hinder this potential. In this session, Celonis will present its newest capabilities for Customer Service, and show how to deliver value by enabling companies to achieve new heights in customer satisfaction and service efficiency.
1:00 pm - 1:45 pm
Can you separate AI hype from AI reality? Join global industry leaders for a discussion onthe current state of enterprise AI, and learn what's ready for prime time versus what's still in the speculative phase. Hear how companies are deploying AI in high-value, transformational use cases as we move toward the automonomous, AI-powered enterprise of the future.
1:10 pm - 1:20 pm
Join us for a live demo of Celonis Value Scanner for Oracle, which supports your migration from Oracle EBS to Fusion by exposing existing customizations and uncovering opportunities for process optimization before, during, and after your system transformation. Value Scanner provides complete visibility into processes and workflows operating within Oracle E-Business Suite, enhanced with details from underlying applications, programs, and available stored procedures — across Accounts Payable, Accounts Receivable, Procurement, Order Management, Inventory Management, Discrete Manufacturing processes, and more.
Join us for a live demo of Celonis Networks (currently in beta). If one company optimizing their processes with Celonis is powerful, imagine the impact of multiple companies working together on a unified process network. Processes like those in supply chain don't begin and end within the walls of a single business — they extend across suppliers, customers, and everyone in every company involved. With Celonis Networks, for the first time, businesses can exchange intelligence relevant to their shared processes in near real time and at scale.
1:30 pm - 2:15 pm
Learn how to use out-of-the-box assets from the Celonis catalog to create fast value in your implementation. This session covers best practices for setting up and launching a project and using prebuilt content to get started with your next use case, fast.
1:45 pm - 2:15 pm
Come meet up with other Celonis customers in IT to discuss strategies, solutions, and best practices!
Learn how the mid-sized organizations that power the DACH economy are harnessing the power of Process Intelligence. CIO and IT leaders from Mittelstand enterprises share their strategies and best practices for leveraging Celonis to enhance collaboration, drive transformation, and prepare for future disruptions.
Come meet up with other Celonis customers who are already using or are interested in learning more about the Process Intelligence Graph. Let's discuss strategies, use cases, and best practices!
Come meet up with other Celonis customers in Pharma and Life Sciences to discuss strategies, solutions, and best practices!
2:00 pm - 2:10 pm
Join us for a live demo of Celonis Views: Visually display your data within an app and build interactive dashboards using a drag-and-drop, grid-based canvas. Put powerful insights and the ability to turn them into action at your users' fingertips.
2:25 pm - 2:35 pm
Join us for a live demo of Celonis Orchestration Engine, and see how OE can help you understand and optimize processes end-to-end across the systems, teams, bots, agents, and apps involved.
2:30 pm - 3:00 pm
Process mining started in the Netherlands 15 years ago, but since then it's become a global phenomemon. Join us for a conversation with leaders from India, Japan, and South Africa who are bringing Process Intelligence to new horizons.
Come meet up with other Celonis customers in Pharma and Life Sciences to discuss strategies, solutions, and best practices!
Come meet up with other Celonis customers in Finance to discuss strategies, solutions, and best practices!
2:30 pm - 3:15 pm
Processes don't just transform businesses — their power can help people and the planet, too. On this panel, you'll hear some of the most inspiring ways the Celonis Process Intelligence Platform is being used for the greater good. We'll be joined by representatives from nonprofit orgs using Celonis to deepen their impact, and by business leaders like you who've come up with ingenious sustainability solutions through the Platform. Climate pro, average Joe, and NGO alike will discover new ways to drive process-powered good across regions, specialties, and skillsets. Ready to make a real difference?
Learn how you can deploy AI-powered Process Copilots to empower your users to gain real-time insights through a friendly, chat-based interface. In this hands-on session, you'll build and configure a Process Copilot from the ground up and walk away with ideas for deploying Copilots in your Celonis instance.
2:50 pm - 3:00 pm
Join us for a live demo of Process Copilots and see how they empower your users to interact conversationally with your Celonis data. Ask questions, explore process insights, and even ask a Copilot to build data visualizations for you — using natural language in a friendly, chat-based interface.
3:15 pm - 3:25 pm
Join us for a live demo of Annotation Builder, a gen AI-powered environment that lets you use natural language to “teach” Celonis about your specific business concepts, patterns within your data, and how you'd like decisions to be made. Tell it how you’d like decisions to be made. Then, deploy annotations right within Views, and it recommends decisions and flags issues to your users – like assessing customer cancelation risk or flagging duplicate materials in your inventory, and so much more.
3:15 pm - 3:45 pm
Come meet up with other Celonis customers in Retail to discuss strategies, solutions, and best practices!
Come meet up with other Celonis customers in Shared Services to discuss strategies, solutions, and best practices!
3:30 pm - 4:15 pm
In this session, we'll share best practices for object-centric process mining (OCPM) implementation projects: process modeling, data pre-processing, and more. Learn practical strategies and key concepts for optimizing your own implementations, including multiple data pools and custom vs. standard processes.
What can Process Intelligence do in a few days? A lot, actually. In this finale, finalists in the Celonis Games present a creative process-powered solution to a common problem in their field or industry — one they've come up with in ~2 days using the Celonis Platform. Past finalists have shown off new approaches to grocery distribution, automated prescription refill processes, wildfire detection methods, and more. Join for what's always one of the most interesting, exciting, and fun events at Celosphere!
4:00 pm - 4:30 pm
Come meet up with other Celonis customers focused on Customer Experience (CX) to discuss strategies, solutions, and best practices!